Terms and Conditions
Please read the terms and conditions carefully to ensure you understand our policies and procedures.
Shipping & Delivery
We will endeavour to ship your purchase within one week from receiving payment. Most items will take between one and three business days to be delivered within Australia. Fundraising drives are an exception to this as items are shipped at the conclusion of the drive.
In the unforeseeable instance of damage to or loss of the products as a result of delivery, the items can be returned for a full refund or replacement of damaged goods. Please refer to the refunds and returns section for more information.
Privacy & Security
Photos you upload to personalise your orders will not be used for any purpose other than the production of your personal order. If a product featuring your image is suitable for promotional material, it will not be done so without your expressed written consent. If you have any queries or concerns about the safety and use of your images, please email me at firstname.lastname@example.org. Your images will be deleted within one month of your order being processed.
We may collect the following information for our own statistical and customer reference requirements. We will never collect for, sell or pass on ANY of your details to third parties without your expressed written consent.
- >contact information including email address
- >demographic information such as postcode, preferences and interests
- >other information relevant to customer surveys and/or offers
Returns & Replacements
Returns will be accepted IF 1. A claim is lodged within 2 weeks of the item being shipped. 2. The item is faulty and/or has been damaged in transit - this requires a review of the items before a refund or replacement can be promised. 3. A customer is unhappy or dissatisfied with their purchase and lodges a claim within the 2 week period after the shipment date. In this instance, the item needs to be returned in perfect condition or no refund will be issued for the items purchased.
Unfortunately, we are not able to cover the cost of postage for returning items. If it has been found the item is faulty or damaged at no fault of the customer, a replacement product will be issued and the postage cost covered by MagneTricks.
Orders are accepted via the web store and will be cleared within 2 weeks if payment has not been received. If there are any queries or issues with an order you have placed, you should contact me prior to shipment in order to avoid disappointment resulting from the refusal of changes.
If for whatever reason there is an issue with the availability of items you have purchased, or a delay in the processing of your order, you will be notified within the week. You will be given an estimate as to the availability of your purchase and given the option to opt out for a full refund or wait for your order.
Payment, Pricing & Promotions
Prices may be subject to change at any point at our discretion. Prices quoted for orders and invoices will be honoured if prices change between the period of order placement and the payment being made. A 5% discount is offered and limited to members of our web store. This discount automatically applies to all items when a customer is logged into their account.
There is a 2 week grace period before payment is required after an order has been placed. Once the customer receives an invoice they have 48 hours to pay the outstanding invoice before the invoice is cancelled. Promotional discounts and sales on items are valid only for the duration of the promotion and within the rules stated.
You can view your order via your account login. If you require a transcript of your order you can email me at email@example.com - order copies will only be issued by request to the email address that placed the order.
If there are any issues with viewing your order or your account information being inaccurate, please contact me.